Where Is the Alexa Conversation Icon?

Where Is the Alexa Conversation Icon in the Alexa App?

Where Is the Alexa App Conversation Icon?It’s a very good question! If you own any of the Echo units that support calling you might well be asking that very question.┬áSo… where is the Alexa conversation icon in the Android Alexa app?

Amazon’s help pages simply say download the latest version of the app. I did. I also made sure my cell phone number was registered with Amazon – it was – and that I signed into the app with the phone number and not my email address – I did.

Once signed in there is supposed to be a conversation icon in the middle of the other two icons at the bottom. It was glaringly conspicuous by its absence.

Hmmmm…. I thought. That doesn’t seem right, so I emailed customer service. And got a very prompt reply asking me to contact them by phone or chat as they needed “certain information” from my end to “proceed further.”

Well, it turns out I am screwed. The reason I have no conversation icon is very simply that Amazon’s engineers only enabled that option in Android 5 or higher. I have 4.4.2 so I am S.O.L.

Their answer apparently, is to set it up through someone else’s phone. Or upgrade my phone. I can’t do family as my nearest family is 250 miles away. And why should I have to upgrade my phone to use a service Amazon has been bragging about?

I consider both options unacceptable and Amazon needs to rectify this forthwith. If not sooner.

Only for Android 5.0 (and apparently IOS 9) or higher? Really Amazon?


  1. john casey

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